1. Scope
This Policy applies to the USD 750 Contexto Ads Readiness Assessment purchased from NORTECFO LLC. It does not govern media spend, the Founding Pilot, or other services provided under a separate signed Order Form.
2. When Work Starts
Payment alone does not start the Assessment. Work starts only when payment has been received, required intake information is materially complete, and Contexto Ads issues written Start Confirmation. The target delivery period begins on Start Confirmation.
3. Cancellation Before Start Confirmation
Customer may cancel before Start Confirmation by emailing hello@contextoads.ai. Provider will issue a full refund of the Assessment fee to the original payment method. Provider does not deduct its payment-processing costs from a pre-start refund.
4. Cancellation After Work Starts
After Start Confirmation and before delivery, Customer may cancel in writing. Provider will refund the unearned portion of the fee based on milestones materially completed and documented at the time of cancellation:
| Milestone | Share of fee |
|---|---|
| Intake validation, project setup, and Start Confirmation | 15% |
| Evidence gathering and readiness review | 35% |
| Hypotheses, risks, and experiment design | 25% |
| Final report, quality review, and delivery | 25% |
The first milestone is earned upon Start Confirmation. Each later milestone is earned only when its material work has been completed. Provider will give a concise explanation of completed milestones with the refund decision. The retained amount compensates completed work and is not a cancellation penalty.
5. After Delivery
Because the Assessment is a customized professional service, fees are not refundable after delivery merely because Customer changes its mind or disagrees with a professional judgment.
If Customer reasonably believes the Assessment materially omits an agreed deliverable, Customer must notify Provider within 10 business days after delivery and identify the omission. Provider will have 10 business days to correct or complete it. If Provider cannot do so, it will issue a partial or full refund proportionate to the affected scope. Nothing limits non-waivable rights under applicable law.
6. Customer Delay and Reactivation
If required information, access, or decisions remain outstanding, the schedule is suspended. If the matter remains unresolved for 30 days after written notice, Provider may close the engagement administratively. Customer may request one reactivation within 60 days after closure, subject to availability and unchanged scope.
7. Rescheduling
Customer may request one reasonable rescheduling at no additional charge, subject to availability. Further delays that materially affect scope or staffing may require a written schedule change. No rescheduling fee applies unless disclosed and agreed in advance.
8. Cancellation by NORTECFO LLC
If Provider cancels before work starts, it will issue a full refund. If Provider cancels after work starts for reasons not caused by Customer's breach, it will deliver usable completed work and refund the unearned portion. If Provider terminates because of an uncured material breach or unlawful instruction, the completed-milestone rule applies, subject to applicable law.
9. Refund Requests and Timing
Send requests to hello@contextoads.ai with the subject "Refund Request" and include the business name, purchaser email, transaction date, and reason. Do not send card numbers.
Provider will decide a complete request within 10 business days and, if approved, issue the refund in USD to the original payment method. The payment provider or issuing bank may require additional time to post the refund. Provider is not responsible for exchange-rate differences between the original charge and refund.
10. Payment Disputes and Contact
Customer is encouraged to contact Provider before initiating a payment dispute so the parties can investigate and attempt resolution. Nothing waives a non-waivable legal or payment-network right. Questions may be sent to hello@contextoads.ai.